I got my first computer when I was thirteen years old. It was a TRS-80 from Radio Shack. It could display eight whole colours and had programs you loaded from a cassette player. With eager anticipation I raced home every afternoon after school to play text adventure games. I absolutely loved my computer.
Until it broke.
I tried to fix it, but lacked the skills. This made me frustrated. After all, I didn’t break the damn thing! Therefore it must have been someone else’s fault. Feeling perfectly justified, I chose to sulk and be angry with the manufacturer.
The more things change, the more they stay the same. Thirty years later, when technology fails us, frustration still leads to finger pointing. But our technology no longer comes in neat, individual packages. It’s now woven into the very fabric of our lives. Pointing a single, decisive finger isn’t very realistic anymore. These days, it’s easier to just throw mud at everybody!
Piece by piece, we have integrated networks and systems throughout our organizations to the point where we would be helpless were we to separate them. Our data is our mindshare. When something breaks now, hair flies out across the enterprise.
My job is to stop the madness.
The first step is to change our expectations of technicians and caretakers. Technology has become the glue that holds our organizations together. That means everybody has a role to play in its development and maintenance. But joint responsibility is difficult to effect when our lines of business continue to erect obsolete barriers.
Do you want a free reality check on systems integration within your organization? Get in touch today!